Trip Advisor is the bain of every hotelier and restauranteur in the country and yet can make or break their business.



To use the hotel of my inside knowledge they now have pro-active management who reply to most guest comments and the most oft-used phrase is on the lines of "I wish you had mentioned this while you were staying with us", or a more polite version of that - time and again they ask every guest at check out if they have enjoyed their stay and most of them state how much they have enjoyed it, only to then moan like hell when they get home and sit in front of their computer.



This particular hotel has recently appointed a new chef and apparently he is superb and is getting the reviews to match, just looking at some of the comments they've received this week on TA there is one that has marked the hotel down two stars for the simple reason that they didn't have baked beans for breakfast, they then go on to say how they loved the rest of their stay but not having baked beans for breakfast was a two star deal breaker - f'kin idiots





The best I saw though was a couple who complained that the reception staff had been rude and insolent at check out when this couple had tried to make a complaint about their room, unfortunately for them the hotel manager happened to be observing his reception at the time as part of their training duties and his comment on TA to them is priceless, basically the couple were lying through their teeth, hadn't complained at all and had received perfectly courteous service at checkout - in all seriousness the hotels now recognise that there is an element of statutory complaint in order to get a reduction on bills and/or free or heavily discounted re-visits.



Why the fook would you accept a free stay at a hotel you've just slagged off

(but they do)

As I mentioned the other day, 206 of 'our' Parliamentarians have recent or current private financial interests in private healthcare. They got to vote on privatising the NHS.



And that's just one subject.

They probably aren't overly fond of bloggers either, but I do attempt to post from a properly critical perspective.

No, its a well recognised and very commonly used blag at check-out now, to complain bitterly about some random and inconsequential (and sometimes invented) problem, then when offered a future free nights stay they grab it with both hands and walk out with a big grin.



There have been some customers noted who have then repeated the tactic on their return visit too in order to blag another free stay, its not usually offered a second time around

Thing is with TripAdvisor, you can see straight through the stupid-trivial-complaint-blown-up-into-a-major-incident-stuff and the over-the-top-friend-of-the-owner doing-a-favour stuff.

You get to able to judge from it anyway.

If a place gets nothing but complaints, there's got to be a reason.

If an American liked the service and says so on TripAdvisor, wow, it's got to be top-notch.



As my work has taken me all over the place over the years and as my indulgences have also been travel and eating-out, I have contributed to TripAdvisor (fairly, I like to think) about hotels and restaurants, usually on either end of the satisfaction scale ... I mean what's the point posting about Pizza Express for example, doesn't everyone already know it's acceptably bland but out-competed by Zizzi?

I once started a TA review of a Travel Lodge in Birmingham with "I must have stayed at a different place to everyone who has already reviewed this place" because I found it perfectly acceptable in line with the Travel Lodge business model.



All of the reviews that preceded mine were having a right old go at it and rating it one star, in a perverse way I was looking forward to staying there just to see how bad it was, but it was fine, as a Travel Lodge it was exactly what it said on the tin.



Strange enough, every review that followed mine then said "Yeah I thought it was ok too..."

I'm surprised this lot haven't repealed that one already.They could always throw in the staff meals as remuneration too, so if they take a meal during their duty, the restaurant could dock them the £60 or so it would usually charge a punter

I've done similar ... and also the opposite, for places that preceding reviewers seemed to have thought that, because it was sy and they paid a lot, it must have been excellent.

If I pay a lot, I expect highly.

If I pay a little, I expect accordingly.

Missed this reply, sorry, thanks for that.

That's good then, as far as it goes.

On topic (ish), I see HMRC have headhunted their new Chief Information Officer.



From Vodafone.



Presumably, "if you can't beat 'em employ 'em" is the new motto.

Revolving doors, Andy, revolving doors.

Although I do it, tipping is ludicrous given we now have a MNW and that is the mode wage rate nationally. Why do staff in pubs / hotels / restaurants (or often the business owners) expect tipping from people earning NMW?